FAQs
Is Quake a temporary or permanent experience?
Quake is an experience that's here to stay, open 7 days a week.
Where is Quake located?
Quake is located in Belém, Lisbon, next to Museu Nacional dos Coches and near MAAT. It is also at a 10 minutes walking distance from Mosteiro dos Jerónimos, Centro Cultural de Belém and Padrão dos Descobrimentos, and about 20 minutes away from Torre de Belém.
Address: Rua Cais da Alfândega Velha, 39, 1300-598 Lisbon, Portugal
What audiences is Quake for and what is the minimum age?
Quake was designed for everyone. Children* and adults, tourists and locals, history lovers, amateur scientists and those who seek adventure; everyone can enjoy this thematic experience, which allows one to discover more about the 1755 Earthquake, about the Age of Enlightenment, about Lisbon and about seismic events.
*Above 6 years-old. Children between age 4 and 5 can visit the experience for free but are not allowed to enter the simulator platform.
What is the ticket price?
Prices vary depending on the time, day and season. Below you can see the types of ticket and their price ranges:
Adult - 21,00€ to 31,00€
Child (6-12 years-old) - 14,50€ to 21,50€
Senior (+65 years-old) - 17,00€ to 25,00€
Groups (+10 pax) - 19,00€ to 28,00€ per person
Voucher - 25,00€
Children between age 4 and 5 can visit the experience for free but are not allowed to enter the simulator platform.
Do I need to purchase my tickets in advance?
Tickets can be bought on site at the time of your visit. However, if you book in advance, until the day before your visit, you can enjoy a 10% discount, and also secure tickets for the desired time slot.
How and where can I buy the tickets?
Tickets can be purchased on our website, with the possibility of payment by credit card, PayPal or MB Way; and also at Quake's reception with the possibility of payment in cash or bank card.
Are there any discounts for public service workers, former soldiers or on the first Sunday of each month?
Please be informed that the types of tickets available for visiting Quake are those mentioned when booking on the website - Adult, Child, Senior and Group - in addition to these, there are no further discounts.
What are the opening hours?
Monday to Friday: 10:00 to 18:00 (last session entry);
Saturday and Sunday (and Public Holidays): 10:00 to 18:00 (last session entry).
Quake is closed on December 24th and 25th.
Special Opening Hours
December 31th and January 1st
Our customer support (booking@lisbonquake.com and info@lisbonquake.com) works Monday to Friday from 9am to 6pm and Saturday, Sunday and Public Holidays from 10am to 2pm.
We do not have telephone support in order to safeguard the user, as it is essential that all communications are recorded. This way, we will be able to consult a history of communications and provide a more appropriate response.
Can I reschedule my ticket to another date and time?
Please be informed that, in accordance with our Terms & Conditions, available when booking tickets online, ticket cancellations are not possible. The change of date and time is possible up to 48h before the start of the session, for a fee of 3,50€ per ticket and payment of the difference, if there is one, between the old and new ticket price.
How long does the visit lasts?
Being an immersive experience, the time in each room is pre-defined, so every visit will take an estimated 1 hour and 40 minutes total.
What languages are the contents of the experience available in?
All contents are available in four languages: Portuguese, English, Spanish and French.
Is the visit prepared for people with disabilities?
The experience and the building were designed to accommodate visitors with reduced mobility in the best possible way. However, in order to ensure the quality and safety of the experience, the visit of people with reduced mobility will be adapted. Therefore, it is mandatory that in these situations you leave us a note prior to booking, so we can better prepare our team to provide you an unforgettable experience: booking@lisbonquake.com
Please be advised that the explanation of the events that occurred in Japan in 2011 (Tohoku Room) and the simulator that portrays the 1906 earthquake in San Francisco (San Francisco Room), both present in the Significant Earthquakes Room, are not accessible to people with reduced mobility, Therefore, this specific part of the experience will be adapted in the best way by our operations team.
People with reduced mobility will only be able to fully enjoy the main 1755 Earthquake simulator if they have the ability to move and sit on the chairs that will later shake. Otherwise, they will only watch the image and sound effects.
We thank you for understanding.
Is the experience adapted for deaf, blind and deafblind people?
The contents are not adapted to the deaf, blind and deafblind, so the experience may not meet expectations. Nevertheless, it is possible to make the visit. In order to ensure the quality and safety of the experience, the visit of deaf, blind or deafblind people will be adapted. Therefore, it is mandatory that in these situations you leave us a note prior to booking, so we can better prepare our team to provide you an unforgettable experience: booking@lisbonquake.com. We thank you for understanding.
Can pregnant women, people with reduced mobility and people with susceptible health conditions enter the simulator platform?
Access to the simulator platform is not recommended to people who are pregnant, with reduced mobility or any other health conditions susceptible to the simulator's movements, namely heart problems. However, the simulator room has an area that allows visitors to watch the entire earthquake recreation without entering the platform, allowing them to enjoy the surrounding environment, provided by the many special effects. In case of health conditions susceptible to special effects, such as photosensitive epilepsy, we do not recommend entering the room.
Is there parking available?
Quake does not have its own parking, however, and due to its privileged location, there are some public car parking options like Belém Ferry-Boat Station, Cordoaria Nacional, Avenida Brasília (near Café in), Alexandre de Sá Pinto Street (near Campo das Salésias).
Is it possible for schools and teachers to make special admission requests?
Yes, please contact our admissions office: booking@lisbonquake.com
The preferred visiting hours are:
Monday and Tuesday: 10:00 to 12:30;
Wednesday and Thursday: 10:00 to 12:30.
Does Quake recreate the earthquake and tsunami of 1755?
Yes, at Quake you will have the opportunity to relive the extraordinary 1755 Earthquake - reproduced by a simulator in a safe environment - as well as the tsunami, which will be recreated by use of advanced equipment and special effects.
What is the 1755 Lisbon Earthquake?
On November 1st 1755, at around 9:40 AM, an intense earthquake hit the city of Lisbon, destroying most of its buildings, streets and squares. A tsunami followed the earthquake, with waves of around 5m height coming from the Tagus river and flooding the city riverside. Simultaneously, fires propagated, helping destroying the city centre. Afterwards, the renewal of Lisbon presented a detailed urban plan in close relation with the Enlightenment ideals, with orthogonal wide streets, changing forever the face of the city and the course of History.
Is Lisbon very affected by earthquakes?
Due to the slow movement of the tectonic plates, earthquakes don’t hit Lisbon very often. However, when faults break, the earthquake may be felt with great intensity in the city. At Quake, through interactive stations, you will be able to understand the origin of earthquakes and tsunamis, understanding how Lisbon was so affected in 1755 and how, geographically, it can be severely affected by earthquakes to come.
Do I know what to do if an earthquake hits?
If your answer was no, you find there another reason for a visit to Quake.
