Terms & Conditions

Terms and Conditions

Object

These Terms and Conditions govern the internal operating rules of Quake – Lisbon Earthquake Museum ("Quake"), the purchase of tickets, whether in person or through electronic means, for Quake, the purchase of any other products available in the physical and online stores, as well as the use of the website (www.lisbonquake.com).
These Terms and Conditions are the responsibility of Turcultur – Turismo e Cultura de Portugal, Lda. ("Turcultur"), a private limited liability company, with registered office at Rua do Embaixador, no. 126 A Loja, 1300-218 Lisbon, registered with the Commercial Registry Office under company registration and legal entity number 514 183 152.
Visiting Quake and purchasing tickets or any other products available in the physical and online stores implies that the visitor has read, understood and accepted these Terms and Conditions.
By clicking the button stating “I accept the website Terms and Conditions and Privacy Policy”, the Website User consents to these Terms and Conditions, insofar as they relate to the use of the Website.
Turcultur reserves the right to amend, add to or remove these Terms and Conditions, in whole or in part. Any amendments shall take effect once published on the Website, and the Terms and Conditions in force at the time of purchase shall apply to each transaction.

General conditions of Website use

Use of the Website is free of charge. However, the Website User ("User") may subscribe to services and products through the Website that may be subject to costs and specific conditions.
The User undertakes to:

a) Not transmit through this Website any unlawful, defamatory, pornographic, offensive or otherwise inappropriate content, or any content that may constitute conduct in breach of any applicable law.

b) Not misuse this Website by knowingly introducing viruses, trojans, logic bombs or any other technologically harmful or malicious material.

c) Not attempt to gain unauthorised access to this Website, the server on which it is hosted, or any server, computer or database connected to the Website.

d) Comply with all applicable legal provisions, including refraining from carrying out or encouraging unlawful acts or acts contrary to public decency, such as the indiscriminate sending of unsolicited communications (spam) in breach of legislation applicable to personal data processing and advertising communications through automated calling systems.

In the event of any breach of the provisions above, Turcultur reserves the right to suspend or terminate services associated with the Website, cooperate with the competent authorities in identifying the offender and initiate any applicable criminal proceedings.
The User expressly acknowledges and accepts that the Internet is a public electronic communications network that may be used by multiple users simultaneously and is therefore subject to system overloads. Accordingly, Turcultur does not guarantee uninterrupted access to services associated with the Website, nor does it guarantee the absence of information loss or delays.
Turcultur reserves the right to make changes and corrections to, suspend or discontinue the Website whenever it deems appropriate, regardless of prior or subsequent notice to Users.

Disclaimer Regarding Website Use

The Website is protected by appropriate security measures. However, Turcultur shall not be liable for any losses or damages suffered by the User and/or third parties arising from delays, interruptions, errors or communication failures resulting from factors beyond its control, including deficiencies or failures in communications networks or services provided by third parties, computer systems, modems, connection software, computer viruses, or downloads of infected files containing viruses or other harmful properties that may affect the User’s equipment.
If, for any reason related to access errors on the Website, the provision of services becomes impossible, Turcultur shall not be liable for any resulting damages.
Turcultur guarantees the existence of the exhibition circuit published on the Website as of the date it is consulted and declares that it uses all reasonable means to ensure the accuracy and completeness of the information contained therein. However, Turcultur does not accept responsibility if any information provided is inaccurate or incomplete.
Where the Website contains links to third-party websites or materials, such links are provided for information purposes only. Turcultur has no control over the content of such websites or materials and therefore accepts no responsibility for any loss or damage arising from their use.
This disclaimer is not intended to limit or exclude Turcultur’s liability in circumstances where such limitation or exclusion is not permitted by law.

Website Intellectual Property Rights

The content of the Website, including images, text, advertising materials, audio, video and any other content, is protected by intellectual property rights under applicable national and international legislation.
The display, reproduction, modification or transmission of Website content, whether for public or commercial purposes, is not permitted without the prior written consent of Turcultur.
The above does not prevent the User from using this Website, where necessary, to copy information relating to purchases made, contractual data or other uses permitted by law.
Unless expressly authorised in writing by Turcultur, any banner, link, hyperlink, framing or similar mechanism directing users to the Website is prohibited.
Any breach of the provisions of this section shall be considered an infringement of Turcultur’s legitimate intellectual property rights over the Website and its content.
Any information freely submitted to us, whether by email, file transfer or any other means, shall be deemed non-confidential and non-proprietary. By transmitting content to this Website, the User grants Turcultur all exclusive rights and ownership over such content and agrees to its unrestricted use.

Internal Rules of Quake

Quake is a themed experience that allows visitors to see and feel the Great Lisbon Earthquake. It is an invitation, in the form of a journey through time, to discover more about the 1755 Earthquake, the Age of Enlightenment, Lisbon and seismic events.
The Quake experience lasts approximately 90 minutes.
The Quake visitor ("Customer") may choose the session and number of tickets to purchase.
Tickets may be purchased through the Website’s online ticket office, authorised partners or directly at Quake's premises.
Group Visits (more than 10 people), School Visits, Birthday Parties and other special visits should preferably be booked directly with Turcultur at least 7 days in advance.
Each ticket is valid for a single admission and includes access to the various exhibition rooms and the earthquake simulation experience.
Tickets may not be resold or used for any commercial or promotional purposes.
Customers must bring their tickets in paper or electronic format and present them for validation at the Quake reception desk.
Turcultur reserves the right to request identification from any Customer. If the legitimacy of the purchased ticket cannot be confirmed, Turcultur reserves the right to deny access to Quake, with no entitlement to a refund.
The proof of purchase (ticket) is personal and non-transferable. Any misuse thereof shall be the sole responsibility of the Customer.
The sharing or forwarding of electronic tickets to any telephone number or e-mail address other than the one provided by the Customer at the time of purchase is entirely the Customer’s responsibility and may prevent access to Quake. Turcultur accepts no responsibility for any inconvenience arising from ticket duplication and reserves the right to refuse entry to holders of duplicated tickets.
If the Customer is not present at the entrance to the building on the date and time corresponding to the purchased ticket, Turcultur reserves the right to cancel the booking, with no entitlement to a refund. For this reason, all Customers must arrive at Quake at least 15 minutes before the start of their session.
Children under the age of 6 are not permitted to enter. A child (aged 6–12) may not complete the exhibition route unless accompanied by an adult or senior visitor. To ensure compliance with this rule, each adult or senior visitor may accompany a maximum of 5 children, except in the case of school visits, group visits or birthday parties.
Entry will be denied to minors who are not accompanied by their parents or legal guardians, or who do not present a duly completed authorisation form containing an emergency contact and signed by their parents or legal guardians. Supporting documentation may be requested in case of doubt.
Sessions shall take place according to the published schedule. However, exceptional circumstances may justify a change in time or cancellation of a session. In such cases, a replacement ticket or a refund shall be provided.
After entry and throughout their stay at Quake, Customers must keep their ticket in their possession, as it may be requested by any member of Quake staff.
To enhance interactivity, each Customer receives an RFID wristband upon entry to Quake. The RFID wristband provides access to informational content selected by the Customer, which, after processing by Quake, is sent free of charge to the e-mail address provided by the Customer, in accordance with the provisions of the “Personal Data Protection” section.
Please note that the earthquake simulation experience involves a certain level of intensity and may frighten or unsettle more sensitive visitors, particularly children. Likewise, the experience may not be suitable for pregnant women, individuals with epilepsy, cardiovascular conditions, chronic illnesses, neurological conditions, light sensitivity, or neck, back, hip and/or knee problems. It is the Customer’s responsibility to determine whether participation is appropriate for themselves and any accompanying children. This list is not exhaustive and does not exclude other medical conditions. In such cases, Turcultur recommends consulting a physician before participating in the experience. Turcultur accepts no responsibility for any medical incidents arising from participation in the experience. Customers are advised to inform themselves of any risks that the experience may pose to their health, and Turcultur assumes no liability for any resulting medical consequences.
In order to ensure compliance with all applicable legal and regulatory requirements, including but not limited to hygiene, safety and public health standards, the use of footwear is mandatory within Quake and must be maintained throughout the visit. As the Quake experience includes an earthquake simulator and involves uneven flooring, stairs and narrow spaces, visitors are advised to wear comfortable clothing and suitable footwear.
Visitors must comply with all safety rules and instructions communicated by Turcultur staff.
For the same reasons, visitors with reduced mobility who use wheelchairs, crutches, walking frames or who experience mobility difficulties due to any other condition should contact Turcultur at least three days before purchasing tickets. This will allow Turcultur to recommend the most suitable session and ensure the best possible experience.
The experience is not specifically adapted for visually impaired or deaf visitors. These situations should also be communicated to Turcultur at least three days in advance so that guidance can be provided regarding the most appropriate session and the Customer can enjoy the experience to the fullest extent possible.
Given the nature of the experience described above, Customers are advised not to bring excessive personal belongings into the building, as these may reduce comfort and interactivity. Alternatively, Customers may use the lockers provided free of charge.

Rules of Conduct at Quake

Turcultur reserves the right to refuse entry to, or remove from Quake, any Customer who appears to be intoxicated, under the influence of alcohol or drugs, or whose behaviour disturbs other visitors, causes damage or interferes with the proper operation of the experience. In such cases, no refund or compensation shall be due.
Smoking, including the use of electronic cigarettes, as well as the consumption of alcoholic beverages or food products not purchased at Quake, is prohibited.
Customers may not enter Quake carrying sharp objects, glass bottles, cans, remote-controlled toys or drones, weapons or objects that may be used as weapons, or any other items or substances that may compromise the safety of persons or property.
For the safety of all visitors, personal and belongings inspections may be carried out at the entrance by the competent authorities where applicable.
Customers are permitted to take photographs and/or record videos within Quake. However, Turcultur reminds visitors that the rights of its employees must be respected, particularly with regard to image rights and personal data protection.
Turcultur reserves the right to request access to photographs taken and videos recorded by any Customer in order to verify compliance with the rights of its employees. In the event of refusal, Turcultur may require the Customer to leave the premises, without prejudice to its right to pursue any legal means available to protect the rights of the employee concerned.
Turcultur shall not be liable for any personal injury or damage to equipment resulting from non-compliance with these Terms and Conditions, nor for any items left on its premises. Lost property not claimed within 30 days shall be donated to a charitable institution.
Turcultur reserves the right to charge Customers for any intentional damage and/or damage caused by improper contact with exhibition materials or equipment.
Turcultur accepts no responsibility for the loss or theft of personal belongings within the exhibition.
Animals are not permitted inside the building, except for certified assistance dogs, upon presentation of valid proof of certification, in accordance with applicable legislation.
Customers may submit any questions to Turcultur via e-mail at info@lisbonquake.com and may also lodge complaints regarding acts or omissions that breach applicable legal provisions, without prejudice to the use of alternative dispute resolution mechanisms.
Complaints may also be submitted through the Physical Complaints Book available on the premises.
Complaints must be submitted within a maximum period of 30 (thirty) days from the date on which the Customer became aware of the facts giving rise to the complaint. Complaints shall be recorded in Turcultur’s information systems, and Turcultur shall issue a decision and notify the Customer within a maximum period of 30 (thirty) days from receipt of the complaint.

Purchase of Tickets through the Website

The User declares that they have the legal capacity to understand and enter into contracts for the purchase of services provided by Turcultur, in accordance with these Terms and Conditions.
The elements and information provided by the User shall have full legal effect. The User acknowledges electronic purchases and may not invoke the absence of a signature as grounds for failing to comply with obligations undertaken.
The User may choose the session and the number of tickets to be purchased.
The User must not place any false or fraudulent orders. If Turcultur reasonably considers that such an order has been placed, it reserves the right to cancel it and inform the competent authorities.
When making a purchase, the User must provide their e-mail address, postal address and/or any other contact details necessary for completing the purchase, ensuring that all information is true and accurate. The User also consents to the use of such information for the delivery of tickets, the sending of informational messages relating to the booked session, communications regarding postponements or cancellations, as well as invoicing and payment purposes. If all required information is not provided, the purchase cannot be processed.
Turcultur shall not be liable for any interference, interruption, disconnection, anomaly, failure, delay, inaccuracy or defect in the delivery of tickets to the e-mail address provided by the User where such issues result from incorrect, inaccurate or incomplete information supplied by the User, or from any other circumstance beyond Turcultur’s control.
To purchase tickets, the User must select on the Website the type and quantity of tickets they wish to purchase by clicking “Select Date”.
Once the desired products have been selected, the User must choose the date and time of the session and proceed to payment by clicking “Book”.
The User may then review the selected session date and time, the chosen tickets and the associated cost. To confirm the purchase, the User must complete the form provided, entering all requested information required for the transaction, and proceed by clicking “Checkout”. Any inaccuracies or omissions shall be the sole responsibility of the User.
After completing the previous steps, the User must verify the information contained in the purchase summary, including the selected tickets, User details, billing details and purchase price. Once confirmed, the User must select the preferred payment method.
Finally, the User must complete the purchase process by making payment and clicking “Buy”.
The User will then receive confirmation of the purchase at the e-mail address previously provided. If any such communication is not received, the User should contact Turcultur at info@lisbonquake.com.
Once Turcultur confirms payment and accepts the purchase, confirmation shall be sent to the User through the contact details provided. At that moment, the contract between Turcultur and the User shall be deemed concluded.

Payment and invoicing for tickets purchased through the Website

Tickets may be paid for using Visa, Mastercard, PayPal, MB WAY or any other payment methods that may be made available from time to time.
When using Visa, Mastercard or PayPal, the User must provide the card number, expiry date and CVC code. The corresponding amount will be debited immediately.
If the User selects MB WAY as the payment method, they will be asked to provide their mobile phone number. A payment confirmation notification will then appear in the MB WAY application on their mobile device. The User must approve the indicated amount in the application in order to complete the purchase process.
Cash, bank cheques and gift cheques are not accepted as methods of payment.
The invoice and purchased tickets will be sent to the e-mail address previously provided by the User.
Before completing the purchase, the User is responsible for checking the session, date and all other details relating to the tickets selected.
The User’s inability to attend the selected session, or any error made in choosing tickets, shall not entitle the User to a change, cancellation or refund.

Ticket Purchases at the Box Office

Quake has an on-site ticket office where Customers may purchase tickets, as well as a reception area for Customers who have previously reserved or purchased tickets through other channels, during Quake’s opening hours in force at the relevant time.
Customers must respect the queues for ticket purchases. Turcultur will give priority to persons with disabilities or reduced mobility, elderly persons, pregnant women and persons accompanied by infants.
Customers should verify that the tickets purchased and the corresponding receipt or invoice match their request, as well as check any change received.
Invoices/receipts will be provided in physical format or automatically sent to the Customer’s e-mail address.

Purchase of vouchers

Customers wishing to purchase admission to Quake without selecting a specific date and time may purchase a voucher instead of a ticket.
Vouchers may be purchased through the Website or at the Quake ticket office.
Following purchase, the voucher is made available to the Customer immediately, becoming active within 48 hours and remaining valid for one year from the activation date.

Vouchers Redemption

Vouchers may be redeemed through the Website or at the Quake ticket office.
Voucher redemption is carried out during the purchase process of a standard ticket by entering the unique alphanumeric voucher code in the designated field.
A standard voucher may only be redeemed for one standard admission ticket, and a child voucher may only be redeemed for one child standard admission ticket.

Ticket Purchasess in Field Trip mode

A booking shall only be considered confirmed upon:
(i) payment of the full ticket amount up to 30 days before the scheduled visit; or
(ii) payment of 20% of the total ticket value at the time of pre-booking, with the remaining balance paid up to 15 days before the scheduled visit.
In the case of pre-bookings referred to above, Turcultur reserves the right to request payment of the deposit within 48 hours if other customers request the same date and time slot.
Changes to bookings after confirmation are possible upon payment of a change fee (€3.50 per ticket) and payment of any difference between the original ticket price and the ticket price applicable on the new date, if applicable.
If the group is unable to attend due to circumstances beyond the School’s control (including, but not limited to, unexpected adverse weather conditions), Turcultur may reschedule the visit (within the same academic year), subject to availability of both the School and Turcultur, upon payment of a change fee (€3.50 per ticket) and any applicable fare difference, with no refund of amounts already paid.
In the event of public transport strikes or strikes affecting public employees with duties at the School, the visit may be rescheduled (within the same academic year), provided notice is given at least 5 working days in advance and subject to availability of both the School and Turcultur. A change fee (€3.50 per ticket) and any applicable fare difference shall apply, with no refund of amounts already paid.
If the group is unable to attend due to changes in the school calendar, the visit may be rescheduled (within the same academic year), provided notice is given at least 60 days before the scheduled session and subject to availability of both the School and Turcultur. A change fee (€3.50 per ticket) and any applicable fare difference shall apply, with no refund of amounts already paid.
Turcultur reserves the right to organise groups according to session availability and its operational requirements.
School visits are not exclusive. Groups may be divided or combined with other groups and/or visitors.
Groups must arrive between 15 and 30 minutes before the start of the session. Delays may compromise the visit. Turcultur reserves the right to reorganise groups and assign a new session time, subject to availability.
Without prejudice to the situations provided for in this section, if a group fails to attend in accordance with the provisions above, the group shall not be admitted to the scheduled session and Turcultur reserves the right not to issue a refund or reschedule the visit.
If a group fails to attend on the day of the visit, Turcultur reserves the right not to refund any amounts paid for that visit.
For logistical and space management reasons, bringing food for lunch and/or snacks to be consumed on the premises is not permitted.
In the event of material damage and/or personal injury caused by the group within Quake, the educational institution or organisation responsible for the visit shall be responsible for informing parents or legal guardians of the damage caused.

Ticket Purchases – Group Visits or Exclusive Visits (including team-building activities, events and other special activities)

A booking shall only be considered confirmed upon payment up to 30 days before the visit or, where a 20% deposit has been paid at the time of pre-booking, upon payment of the remaining balance up to 15 days before the visit.
In the case of pre-bookings, Turcultur reserves the right to request payment of the remaining balance within 48 hours if other customers request the same date and time slot.
Where no paid pre-booking exists, Turcultur reserves the right to request a 20% deposit within 48 hours if other customers request the same date and time slot.
Changes to bookings after final payment are only permitted once and up to 72 hours before the start of the booked session, subject to:
- payment of a change fee (20% of the session value in the case of exclusive groups, or €3.50 per ticket for groups integrated into non-exclusive sessions); and
- payment of any difference between the original ticket/session price and the price applicable on the rescheduled date, if applicable.

Changes shall only take effect after confirmation of availability by Turcultur via e-mail.

Tickets sold by Turcultur are valid for a specific date and time and therefore cancellations are not permitted.
In the event of non-attendance on the date and time stated on the purchased ticket, Turcultur reserves the right not to provide any refund and/or change of date and/or time for the ticket(s).
Any change to the date and/or time of the session under this clause shall be subject to Quake’s maximum capacity on the requested date, as determined by applicable legal requirements and public health and safety regulations.
On the day of the visit, the group must arrive at Quake 30 minutes before the start of the session. Delays may compromise the organisation and execution of the visit.
In the event of delays, Turcultur reserves the right to reorganise groups and assign a new session time, subject to availability on the day. In extreme circumstances, it may not be possible for the visit to take place.

Changes, cancellations and refunds

Turcultur reserves the right to suspend the experience in the event of Force Majeure (for further information, please refer to the “Force Majeure” section below) or due to technical, operational or human-related disruptions beyond Turcultur’s control, including but not limited to power outages and interruptions in water supply.
In the event described above, Turcultur shall make all reasonable efforts to contact the Customer as far in advance as possible. In such cases, Turcultur will offer the Customer a rescheduled visit. If rescheduling is not possible or not desired by the Customer, the Customer shall be entitled to a full refund of the purchase amount.
Given the nature of the content and resources used in the Quake experience, and taking into account possible technical, operational and/or human constraints, Turcultur reserves the right to modify the manner in which the experience is delivered. In such cases, no rescheduling or refund shall be due to the Customer.
Turcultur has full discretion to determine and modify Quake’s opening hours without prior notice, in order to ensure the quality of the visitor experience.
Once the experience has started, visitors may not leave the experience area and subsequently re-enter.
Tickets sold by Turcultur are valid for a specific date and time and therefore cancellations are not permitted.
By purchasing a Protect Ticket, the Customer may exercise the following rights up to and including the day of the scheduled session, by sending an e-mail to info@lisbonquake.com and subject to availability and confirmation by Turcultur:

a) change the selected session date and/or time, subject to payment of any difference between the original ticket/session price and the price applicable on the new date, if applicable;

b) request a refund of the amount paid for the ticket purchased (for further information, please refer to the “Changes, Cancellations and Refunds” section below).

The benefits granted under the Protect Ticket option described above may only be used once. Any new session date must be scheduled within 30 days of the date originally selected at the time of purchase. Changes to ticket dates and/or times shall only take effect after confirmation of availability by Turcultur via e-mail and shall remain subject to Quake’s maximum capacity on the requested date and time, as determined by applicable legal requirements and public health and safety regulations.
Without the purchase of a Protect Ticket, and in exceptional circumstances beyond the Customer’s control, the Customer may request a change to the scheduled session time on the day of the visit, in person at Quake’s reception desk, subject to session availability and Turcultur’s approval. Supporting documentation may be requested. Turcultur reserves the right to charge an administration fee (€3.50 per ticket), as well as any applicable difference in ticket price between the original and the new session. Such charges will be communicated to the Customer at the time of the request.
In the event of non-attendance on the date and time specified on the purchased ticket, Turcultur reserves the right not to provide any refund and/or change of date, including for tickets purchased with the Protect Ticket option.
In the event of a refund arising from technical or operational issues beyond Turcultur’s control that result in a material alteration of the experience, reimbursement shall be processed within a maximum period of 14 (fourteen) days following cancellation. Whenever possible, refunds will be made using the original payment method. Where this is not possible, the Customer may be required to provide proof of payment and proof of account or card ownership in order for the refund to be processed by bank transfer.
Customers requesting a refund under the circumstances described above must submit their request by e-mail to info@lisbonquake.com and include the following information:

Order/purchase reference number;
Copy of the proof of payment;
IBAN/bank account details for the refund.

Force Majeure

Turcultur shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control (“Force Majeure Events”).
Force Majeure Events include any act, event, omission or accident beyond Turcultur’s control, including but not limited to:

a) General strikes or other forms of protest that significantly affect the country;

b) Public disorder, riots, invasions, terrorist attacks or threats, war (declared or undeclared), or threats or preparations for war;

c) Fires, explosions, storms, floods, earthquakes, landslides, epidemics, pandemics or any other natural disaster;

d) The impossibility of using trains, ships, aircraft, motor vehicles or other means of transport, whether public or private;

e) The impossibility of using public or private telecommunications systems.

Turcultur’s obligations shall be deemed suspended for the duration of the Force Majeure Event, and the time for performance of such obligations shall be extended for a period equivalent to the duration of the Force Majeure Event. Turcultur shall use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution enabling the fulfilment of its obligations despite the existence of such circumstances.

Protect Ticket Option

The Protect Ticket option is available at the price indicated in Quake’s price list in force at the relevant time.
During the online booking process, Customers may select the Protect Ticket option and add it to their basket. The final amount will be displayed together with the identification “Protect”.
The refund available under the Protect Ticket option, as referred to in clause 7(b), covers only the amount paid by the Customer for the ticket at the time of purchase (for further information, please refer to the “Changes, Cancellations and Refunds” section above).
For further information regarding the purchase of tickets through the Website, please refer to the section “Purchase of Tickets through the Website” above.

Purchase of other products on the Website ("Online Store")

The purchase of products on the Quake Website ("Online Store") is governed by specific Terms and Conditions.

Personal data

The entity responsible for the processing of personal data is Turcultur.
The Data Protection Officer may be contacted directly by post at Rua do Embaixador, 126 A, 1300-218 Lisbon, Portugal, or by e-mail at info@lisbonquake.com.
Personal data is processed where necessary for the provision of services, compliance with legal obligations applicable to Turcultur, or where consent has been provided.
Personal data provided by Users and Customers, as well as data generated through the use of the service, will be processed and stored electronically by Turcultur for the purposes of customer management, service provision, communication of products and services, sales management, network and systems management, accounting, tax and administrative management, information security, physical security, and compliance with legal obligations.
The processing of identification and usage data by Turcultur for the purpose of communicating products and services shall be carried out in accordance with the consent preferences expressed by the Customer.
Consent must be prior, freely given, informed, specific and unambiguous, and may be expressed through a written or oral statement or by validating an option. The Customer may object to the processing of personal data for marketing communications at any time through the Website or by e-mailing info@lisbonquake.com.
Personal data is retained for different periods depending on the purpose for which it is processed, taking into account legal requirements, necessity and data minimisation principles.
Turcultur may engage data processors for the processing of personal data. Such entities shall be required to implement appropriate technical and organisational measures to protect personal data and safeguard the rights of data subjects.
Users and Customers are guaranteed the rights of access, rectification, objection, erasure, restriction of processing and data portability in relation to their personal data. These rights may be exercised by written request sent to Rua do Embaixador, 126 A, 1300-218 Lisbon, Portugal, or by e-mail to info@lisbonquake.com.
Customers may obtain complete and up-to-date information regarding the Privacy Policy and the processing of personal data at www.lisbonquake.com.
The provisions above shall also apply where tickets have been booked through a third party.
For the safety and security of Customers, CCTV systems are in operation.
For the appropriate legal purposes, the Customer declares that they freely, specifically and knowingly authorise the capture, processing and use of their image, as well as any associated personal data, exclusively for their protection and the protection of others, and only for such purposes and for the period strictly necessary to achieve those purposes.

Applicable Law and Jurisdiction

Any matters not expressly governed by these Terms and Conditions shall be governed by Portuguese law.

Any dispute arising from the interpretation or application of these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Lisbon Judicial District, with express waiver of any other jurisdiction. Although this document has been translated into English, the Portuguese version shall prevail.

Alternative Dispute Resolution

In the event of a dispute, consumers may make use of Alternative Dispute Resolution (ADR) mechanisms:

Lisbon Consumer Conflict Arbitration Centre

Rua dos Douradores, No. 116 – 2nd Floor
1100-207 Lisbon
Portugal

Tel: (+351) 218 807 030

Fax: (+351) 218 807 038

E-mail: juridico@centroarbitragemlisboa.pt

http://www.centroarbitragemlisboa.pt/